Th16 Frequently Asked Questions (FAQ)

If the th16 App won't open or you receive an update notification, there's no need to worry. Try the following steps one by one:

1. Check Your Internet Connection: Make sure your Wi-Fi or mobile data is turned on.
2. Force-close the app: Go to th16 App in your phone's settings, tap "Force Stop", then reopen the app.
3. Update: Download the latest APK from the th16 official website, or tap the update button on the App Store. Older versions may sometimes fail to connect to the server.
4. Clear Cache: Go to Phone Settings > Apps > th16 > Storage > "Clear Cache".
5. Restart Your Phone: Many issues are resolved after a full restart.
6. Reinstall: If none of the above solutions work, uninstall the app and download it again from the official site.

If the issue persists, try logging in through a browser using the th16 web version. If the problem continues, email [email protected] and include your phone model and Android/iOS version.

Th16 follows a transparent withdrawal policy. Full details are outlined below:

About Charges: th16 does not charge any withdrawal fees. However, payment gateways such as bKash, Nagad, and Rocket may apply their own transaction fees — typically 1–1.5% or a fixed flat charge.

Withdrawal Limits (General Guidelines):

• Minimum Withdrawal: 500 BDT
• Maximum daily withdrawal (without KYC): 10,000 BDT
• Maximum Daily Withdrawal (KYC Verified): ৳50,000 BDT
• The monthly maximum limit may vary depending on account level

Withdrawal time: Processing typically takes 1–3 business days. KYC-verified accounts enjoy faster service.

Important: Before making a withdrawal, make sure that the wagering requirements attached to your deposit bonus have been fully completed. Otherwise, your request may be cancelled.

Personal information on th16 can be updated partly through self-service and partly by contacting support. Full details are provided below:

Change Profile Picture & Display Name:

1. Log in to the th16 app or website
2. Click on the profile icon in the top right corner
3. Go to "My Account" or "Edit Profile"
4. Update your details as needed, then click the "Save" button

Changing Your Mobile Number (Binding a New Number):

1. Go to Account Settings > Security > "Change Mobile Number"
2. A one-time password (OTP) will be sent to your current number — use it to verify.
3. Enter your new mobile number and confirm it with the OTP sent to that number

Changing Legal Name or Date of Birth: This information is tied to your KYC verification and cannot be changed directly. Please email [email protected] stating your reason and attach a valid ID. The support team will review and update it for you.

Forgetting your password is completely normal. Recovering your password on th16 is quite simple:

Reset via Mobile Number (Fastest Method):

1. Go to the th16 Login Page: th16 Login
2. Click the "Forgot Password?" link
3. Enter your registered mobile number
4. A 6-digit OTP (One-Time Password) will be sent to your phone — enter it within 3 minutes
5. Create a new password (at least 8 characters, must include one uppercase letter and one number)
6. Your new password will be activated as soon as you tap "Confirm"

Reset via email: The same process can be followed using your registered email. A reset link will be sent to your inbox and will remain valid for 15 minutes.

If You Run Into Issues: If your registered mobile number or email address is no longer active, please contact th16 support and complete identity verification using a valid government-issued ID. This process may take some time due to security requirements.

Here is a step-by-step guide on how to place cricket bets on th16 from start to finish:

1. Log in: th16 Login Enter your username and password to log in.
2. Go to the Sports section: Select the "Sports" or "Cricket" section from the menu.
3. Select a Match or Tournament: Click on your preferred match from the Bangladesh Premier League, IPL, T20 World Cup, or any ongoing series.
4. Select a market: Choose your preferred market from options such as Match Winner, Toss Winner, Total Sixes, Top Run Scorer, and more.
5. Set Your Odds & Stake: Enter your stake amount in the bet slip on the right. Your potential winnings will be calculated and displayed automatically.
6. Confirm Your Bet: Click the "Place Bet" button.
7. Check your bet result: After the match, you can check the outcome in the "My Bets" or "Bet History" section.

In live betting, odds change every moment as the match progresses, so quick decision-making is essential. You can use the Cash Out feature to secure your profit while the match is still ongoing.

Th16 is committed to responsible gaming. Whether you need a temporary break or want to permanently close your account, both options are available:

Temporary Account Suspension (Self-Exclusion):

1. Go to Account Settings > Responsible Gaming > "Temporary Break" or "Self-Exclusion"
2. Choose a break duration: 24 hours, 7 days, 30 days, or 6 months
3. Confirm — you will not be able to access your account during this period

Permanently deactivating or deleting your account:

1. Email us at [email protected] or reach us via live chat.
2. Subject: "Request to Permanently Close Account"
3. After identity verification, the support team will complete the process within 48 hours
4. Any remaining balance will be refunded through the designated method before the account is closed

Important: Permanently deleting your account will result in the irreversible loss of your betting history and bonuses. Please make sure before proceeding. For assistance, Responsible Gaming Visit the page.