Read th16's latest game guide for readers in Bangladesh — Register Now
Privacy and security

Th16's Privacy Policy

When you register on the th16 platform or participate in any activity, protecting your personal data is our foremost responsibility. This Privacy Policy clearly outlines what information we collect, how we use it, and what rights you have.

Last updated: January 2026

SSL Encryption Protected

All data transmissions are encrypted using 256-bit SSL technology.

256
bit SSL Encryption
24/7
Data Monitoring
30+
Days to fulfill data deletion requests
Zero
Sold to Third Parties

Our Privacy Commitment

Your trust in th16 is our greatest asset. We follow international standards to protect every piece of your data.

Encrypted Data Storage

Your personal information — including your name, address, and financial details — is stored on secure servers protected by advanced encryption technology. Unauthorised access is strictly prohibited.

Your Consent to Data Processing

Th16 always obtains your explicit consent before collecting or using any of your information. You have the right to withdraw that consent at any time.

Never sold to third parties

Th16 never sells your personal information to any third party. Data is used solely to improve the platform's services.

Right to Rectification & Erasure

You have the right to request the correction or deletion of any information stored in your profile. We process such requests within 30 business days.

Managing Marketing Communications

You can opt out of th16 promotional emails and notifications at any time. This can be easily managed from your account settings.

Regular security reviews

Th16's data protection measures are regularly reviewed by external security experts to ensure your information remains safe at all times.

Data Collection & Security Practices
A transparent approach to data collection on the th16 platform

What information do we collect?

Certain information is collected when you create an account or use the th16 platform. The purpose of this collection is to deliver the best possible experience and to maintain platform security.

  • Identity information: Full name, date of birth, national ID number
  • Contact Information: Email address, mobile number, current address
  • Financial Information: Payment methods, transaction history
  • Technical Information: IP address, browser information, device type
  • Usage Data: Gaming history, preferred games, session duration
  • Cookie Data: For site performance optimisation and customisation based on user preferences

Important: th16 never collects your bank account password or PIN. If you are ever asked for such information, please contact our support team immediately.

Data Usage and Analysis
Data analysis to enhance your experience

How collected data is used

Information collected on th16 is used solely for specific and legitimate purposes. We believe that transparency is the foundation of trust. Below is a detailed description of how your information is used.

Primary Use Cases

  • Account Verification & Identity Confirmation (KYC)
  • Secure Transaction Processing
  • Fraud prevention and ensuring cybersecurity
  • Creating a Personalised Gaming Experience
  • Customer support and issue resolution
  • Sending regular bonus and promotional offers
  • Responsible Gaming Monitoring and Support

Legal Obligations

In certain circumstances, we may be required to share specific information to comply with legal obligations imposed by regulatory authorities. In such cases, we always operate within the bounds of the law and disclose only the minimum necessary information.

Cookie & Online Tracking Policy
Th16's Cookie Usage Policy and Your Controls

Cookie Policy & Tracking Technologies

Th16 uses various types of cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored on your device.

Cookie Type

  • Essential cookies: Essential for login sessions and security
  • Performance cookies: For improving site speed and overall performance
  • Functional Cookies: To remember your language and preferences
  • Analytics Cookies: For user behavior analysis (anonymized)

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features. Use our cookie management tool to easily set your preferences.

When you visit th16 for the first time, we will ask for your cookie consent. Customize your cookie settings according to your preferences.

Data Sharing & Third-Party Policy
Th16's limitations on sharing data with third parties

Sharing Information with Third Parties

Th16 takes your privacy seriously. We never sell, rent, or unnecessarily share your personal information. Data may only be shared in the following limited circumstances:

Situations of limited information disclosure

  • Payment Processors: Only the minimum necessary information is shared with authorized payment gateway providers to process secure transactions
  • Legal Authorities: Information is provided to regulatory authorities in cases of court orders or legal obligations
  • Security Partners: Anonymised data may be shared with specialist partners for fraud detection and prevention
  • Technology Provider: Cloud storage and hosting service providers operate under strict confidentiality agreements

All third-party partners are required to comply with th16's privacy standards. We regularly verify their compliance.

Data Retention Period

Th16 retains different types of data for different periods. Please refer to the table below for details.

Type of Data Retention Period Reason for Retention
Account Registration Information Until account is active + 5 years KYC & Legal Compliance
Transaction History 7 years Financial Regulatory Requirements
Gaming history 3 years Responsible gaming monitoring
Customer Support Conversations 2 years Service Quality Improvement
Login & Session Logs 1 Year Security Monitoring
Marketing Preferences Until consent is withdrawn Personalized communication
Cookies & Tracking Data Up to 12 months maximum Site Optimisation

1 Your Rights

As a th16 user, you have certain fundamental privacy rights that we fully respect. These rights are granted in accordance with international data protection principles.

Right of Access

You can find out at any time what information th16 holds about you. A simple request will get you a copy of all your data. This process is free of charge and is typically completed within 15 business days.

Right to rectification

If any details in your profile are incorrect, you can request a correction through our customer support team or directly via your account settings. Keeping your information accurate matters for both you and th16.

Right to Erasure

In certain circumstances, you may request the deletion of your data. However, some information may be required to be retained for a specific period due to legal or regulatory obligations. In such cases, we will inform you clearly.

Right to Object to Processing

You have the right to object to the processing of your data for certain purposes, particularly direct marketing. th16 will act on such requests promptly upon receipt.

To exercise these rights, please contact us: [email protected] — We treat your request with the utmost importance.

2 Account security

Th16 employs the highest standards of technical security to keep your account safe. That said, your role in maintaining account security is equally important.

Our security measures

  • 256-bit SSL/TLS encryption on all data transfers
  • Two-Factor Authentication (2FA) feature
  • Unusual Login Activity Detection System
  • Automatic lockout to prevent brute force attacks
  • Regular Penetration Testing

Your Responsibilities

  • Use a strong password and change it regularly
  • Do not share your login credentials with anyone else
  • Exercise caution when signing in on public Wi-Fi
  • Notify us immediately if you notice any suspicious activity
  • Stay alert to phishing emails and messages

3 Protection of Minors

Th16 is intended for individuals aged 18 years or older only. We never intentionally collect information from minors.

Age verification is mandatory during the registration process. Should a minor's information ever enter our system, it will be permanently deleted and the account closed immediately upon detection.

If you find out that a minor is using th16, please contact us. We will take immediate action.

4 Notification of Policy Changes

Th16 may update this privacy policy from time to time. We will notify you in advance of any significant changes.

Notice of Changes Procedure

  • A notification of changes will be sent to your registered email address
  • A notice will be displayed on the website homepage
  • The date of changes will be noted at the top of the policy
  • Re-consent will be obtained for significant changes

Continued use of th16 following any policy update will be considered your acceptance of the revised policy.

5 International Data Transfers

Th16's servers and data processing infrastructure may be located across multiple countries. For any international data transfers, we ensure that adequate data protection measures are in place at the destination.

We only transfer data to countries or organizations that comply with international data protection standards and are bound by strict data processing agreements with us.

Data Residency: th16 always strives to store data of Bangladeshi users in nearby data centers, which reduces latency and makes it easier to comply with local regulations.

6 Complaints & Contact

If you have any concerns or complaints regarding th16's privacy policy or the use of your information, please contact us directly. We take every complaint seriously and are committed to resolving it as quickly as possible.

Our dedicated privacy team is always ready to address all your questions and concerns. After submitting a complaint, you will generally receive an initial response within 5 business days and a full resolution within 30 business days.

Contact us

Email

For any privacy-related enquiries, please reach out to us at our dedicated email address.

[email protected]

Live Chat

Use our 24/7 live chat service for immediate assistance.

Available Around the Clock

Help Center

Visit our detailed FAQ section for answers to common questions.

View FAQs →

FAQs

Find answers here to frequently asked questions about privacy and responsible gaming.

Using th16's responsible gaming tools, you can easily set daily, weekly, or monthly deposit limits. After logging into your account, go to the "Settings" menu and find the "Responsible Gaming" option. From the "Budget Limit" or "Deposit Limit" section, set the amount of your choice. Once a limit is set, it takes effect immediately. To increase a limit, you must wait 24 hours; however, limits can be decreased at any time. For more information, Responsible Gaming Visit the page.

In the cricket section of the th16 platform, you'll find the latest team statistics, player form, and pitch conditions listed alongside each match. Clicking the "Match Info" or "Statistics" button gives you detailed data from previous matches. For live matches, real-time scorecards, wicket history, and run rate changes are displayed. All of this information is designed to help you make more informed decisions. Keep in mind, however, that past performance does not guarantee future results.
Join th16 Today

Enjoy a Safe and Trusted Gaming Experience

Your privacy is fully protected at th16. Enjoy a trustworthy gaming experience backed by our advanced security measures and transparent privacy policy. Register today.