When you register on the th16 platform or participate in any activity, protecting your personal data is our foremost responsibility. This Privacy Policy clearly outlines what information we collect, how we use it, and what rights you have.
All data transmissions are encrypted using 256-bit SSL technology.
Your trust in th16 is our greatest asset. We follow international standards to protect every piece of your data.
Your personal information — including your name, address, and financial details — is stored on secure servers protected by advanced encryption technology. Unauthorised access is strictly prohibited.
Th16 always obtains your explicit consent before collecting or using any of your information. You have the right to withdraw that consent at any time.
Th16 never sells your personal information to any third party. Data is used solely to improve the platform's services.
You have the right to request the correction or deletion of any information stored in your profile. We process such requests within 30 business days.
You can opt out of th16 promotional emails and notifications at any time. This can be easily managed from your account settings.
Th16's data protection measures are regularly reviewed by external security experts to ensure your information remains safe at all times.
Certain information is collected when you create an account or use the th16 platform. The purpose of this collection is to deliver the best possible experience and to maintain platform security.
Important: th16 never collects your bank account password or PIN. If you are ever asked for such information, please contact our support team immediately.
Information collected on th16 is used solely for specific and legitimate purposes. We believe that transparency is the foundation of trust. Below is a detailed description of how your information is used.
In certain circumstances, we may be required to share specific information to comply with legal obligations imposed by regulatory authorities. In such cases, we always operate within the bounds of the law and disclose only the minimum necessary information.
Th16 uses various types of cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored on your device.
You can manage cookies through your browser settings. Please note that disabling essential cookies may affect certain features. Use our cookie management tool to easily set your preferences.
When you visit th16 for the first time, we will ask for your cookie consent. Customize your cookie settings according to your preferences.
Th16 takes your privacy seriously. We never sell, rent, or unnecessarily share your personal information. Data may only be shared in the following limited circumstances:
All third-party partners are required to comply with th16's privacy standards. We regularly verify their compliance.
Th16 retains different types of data for different periods. Please refer to the table below for details.
| Type of Data | Retention Period | Reason for Retention |
|---|---|---|
| Account Registration Information | Until account is active + 5 years | KYC & Legal Compliance |
| Transaction History | 7 years | Financial Regulatory Requirements |
| Gaming history | 3 years | Responsible gaming monitoring |
| Customer Support Conversations | 2 years | Service Quality Improvement |
| Login & Session Logs | 1 Year | Security Monitoring |
| Marketing Preferences | Until consent is withdrawn | Personalized communication |
| Cookies & Tracking Data | Up to 12 months maximum | Site Optimisation |
As a th16 user, you have certain fundamental privacy rights that we fully respect. These rights are granted in accordance with international data protection principles.
You can find out at any time what information th16 holds about you. A simple request will get you a copy of all your data. This process is free of charge and is typically completed within 15 business days.
If any details in your profile are incorrect, you can request a correction through our customer support team or directly via your account settings. Keeping your information accurate matters for both you and th16.
In certain circumstances, you may request the deletion of your data. However, some information may be required to be retained for a specific period due to legal or regulatory obligations. In such cases, we will inform you clearly.
You have the right to object to the processing of your data for certain purposes, particularly direct marketing. th16 will act on such requests promptly upon receipt.
To exercise these rights, please contact us: [email protected] — We treat your request with the utmost importance.
Th16 employs the highest standards of technical security to keep your account safe. That said, your role in maintaining account security is equally important.
Th16 is intended for individuals aged 18 years or older only. We never intentionally collect information from minors.
Age verification is mandatory during the registration process. Should a minor's information ever enter our system, it will be permanently deleted and the account closed immediately upon detection.
If you find out that a minor is using th16, please contact us. We will take immediate action.
Th16 may update this privacy policy from time to time. We will notify you in advance of any significant changes.
Continued use of th16 following any policy update will be considered your acceptance of the revised policy.
Th16's servers and data processing infrastructure may be located across multiple countries. For any international data transfers, we ensure that adequate data protection measures are in place at the destination.
We only transfer data to countries or organizations that comply with international data protection standards and are bound by strict data processing agreements with us.
Data Residency: th16 always strives to store data of Bangladeshi users in nearby data centers, which reduces latency and makes it easier to comply with local regulations.
If you have any concerns or complaints regarding th16's privacy policy or the use of your information, please contact us directly. We take every complaint seriously and are committed to resolving it as quickly as possible.
Our dedicated privacy team is always ready to address all your questions and concerns. After submitting a complaint, you will generally receive an initial response within 5 business days and a full resolution within 30 business days.
For any privacy-related enquiries, please reach out to us at our dedicated email address.
[email protected]Use our 24/7 live chat service for immediate assistance.
Available Around the ClockFind answers here to frequently asked questions about privacy and responsible gaming.
Your privacy is fully protected at th16. Enjoy a trustworthy gaming experience backed by our advanced security measures and transparent privacy policy. Register today.