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Safe & Responsible Gaming

Responsible Play at th16

Gaming at th16 is for entertainment only. We believe every player should enjoy the experience while respecting their limits. Through our responsible gaming programme, you can stay in control of your habits and avoid any negative impact on your life.

For players aged 18+ only

Set Your Limits

Set your own budget and time limits

Self-Exclusion

Take a break when you need one

Activity Monitor

Review your gaming history

Support

24/7 support team on standby

18+
Age restriction is mandatory
24/7
Support Services
5+
Protection tools available
Zero
Tolerance towards addiction

What is responsible gaming and why does it matter?

Responsible gaming means playing with full awareness of your limits and treating gaming purely as a form of entertainment. At th16, responsible play is a core principle reflected in every decision we make.

Online gaming can be entertaining, but it should never come at the cost of your financial stability, family life, or mental wellbeing. th16 is committed to providing its users with a safe and balanced gaming environment.

Research shows that most people enjoy gaming without any problems. However, a small number may develop a tendency toward excessive gaming. th16's responsible gaming programme is designed to provide timely support to those individuals.

Keep in mind: Gaming should be a fun activity, not a way to recover losses. Before every bet, ask yourself — can I genuinely afford this?

Check Yourself

Reflect honestly on the questions below. If most of your answers are "yes", consider seeking support.

Spending beyond your budget? If you're spending more than you planned, take it as a warning sign.
Playing to chase your losses? Chasing losses by placing more bets is dangerous.
Neglecting family or work? If gaming is getting in the way of your daily responsibilities, it's time to take action.
Feeling restless when you can't play? Feeling anxious or irritable when you can't play is a sign of addiction.
Continuing to game by taking on debt? Gambling with borrowed money can lead to severe financial hardship.

Th16's Responsible Gaming Tools

Th16 offers a range of effective tools to help you keep your gaming experience safe and in control. They're all easily accessible directly from your account.

01

Deposit Limit

You can set your own maximum deposit limits on a daily, weekly, or monthly basis. Limits take effect immediately once set. A 24-hour cooling-off period applies before any limit can be increased.

02

Betting Limits

Set a maximum amount you can wager within a given period. This tool helps protect you from sudden large losses and keeps your gaming planned and in control.

03

Session Time Limit

Set a maximum duration for each gaming session. When your time is up, th16 will alert you and can automatically end the session. Playing for long stretches without a break can be harmful to your mental health.

04

Cooling-Off Period

You can take a temporary break ranging from 24 hours up to 30 days. During this period, you will not be able to log in to your account. Stepping away from gaming for a while helps clear your head and makes it easier to make sound decisions.

05

Permanent Self-Exclusion

If you feel that gaming is having a negative impact on your life, you have the option to permanently exclude yourself from th16. Once submitted, your account will be closed for good and cannot be reopened.

06

Activity History

At th16, you can view your full gaming history, win/loss record, and total spending at any time. Reviewing your own history is a sign of healthy gaming habits.

Budget Planning & Money Management
Set a planned budget — financial discipline in gaming is the real win

Budget Management: The smart gamer's first move

The most effective way to play responsibly is to set a budget from the start and stick to it. At th16, responsible gaming begins with knowing the maximum amount you are prepared to lose — and not spending a single taka beyond that.

When setting your budget, remember that money allocated for gaming should be treated as a completely separate "entertainment budget" — much like what you'd spend on cinema tickets or dining out. Never use money set aside for rent, your children's education, or emergency savings for gaming.

Smart ways to set your budget

  • Keep your gaming budget to no more than 2% of your monthly income
  • Commit to never chasing losses with more bets
  • Withdraw a portion of your winnings right away
  • Keep a separate bank account for your gaming funds
  • Lock in your limits using th16's deposit limit tool

Warning: Never game with a credit card or borrowed money. It's the fastest road to financial trouble.

Time Management & Balanced Living
Keep life in balance — let gaming be just a small part of it

Time Management & Gaming Balance

Time, like money, is a finite resource. People often track their spending but rarely track how they spend their time. th16's session timer reminds you how long you've been playing — but the final call is always yours.

Research has found that long, uninterrupted gaming sessions impair decision-making. Playing while tired or emotionally distressed typically leads to greater losses. For this reason, th16 recommends taking adequate breaks between sessions.

Build a healthy gaming schedule

  • No more than 1–2 hours of gaming per day
  • Take at least a 10–15 minute break every hour
  • Avoid gaming after 11 PM
  • Always put family, friends, and work ahead of gaming
  • Only play when you're in a good headspace and feeling well
  • Take at least 2 complete days off from gaming each week

Set a session limit on th16 via "Settings → Responsible Gaming → Session Time Limit". An automatic alert will be sent when your set time is reached.

Mental Health & Support
Recognising the problem — the first step toward a solution

Signs of Problem Gambling & How to Get Help

Gambling addiction is a mental health condition that develops gradually, and the person affected often doesn't realise it themselves. th16 always wants its users to recognise the early warning signs and seek help in time.

Common Warning Signs

  • Thinking about gaming excessively, even when you're not playing
  • Feeling a repeated urge to keep playing in order to win back lost money
  • Trying to stop gaming but being unable to do so
  • Hiding gaming activity from family or friends
  • Gaming to escape stress, anxiety, or sadness
  • Gaming negatively affecting work, studies, or relationships
  • Telling yourself "this is the last time" before playing — yet being unable to stop

If you or someone you know shows any of these signs, don't wait — seek professional help right away. The th16 support team can point you toward the right resources.

Child & Family Protection
Family Safety — th16's commitment to protecting minors

Minor Protection & Family Responsibility

Th16 strictly ensures that only users aged 18 and above can register on the platform. Age verification is mandatory at sign-up, and identity is confirmed through the KYC process.

As a parent or guardian, it's your responsibility to keep your devices and accounts out of reach of children. Never share your th16 account, and always keep your login details private.

How to Keep Your Family Safe

  • Use a strong password on your device
  • Keep Two-Factor Authentication enabled on your th16 account
  • Avoid gaming in the presence of children
  • Talk to younger family members about responsible gaming
  • If something feels off, let the th16 support team know

Important: If you suspect a minor is using th16, please immediately [email protected]to reach us. We will act without delay.

How to Activate Protection Tools

Accessing th16's responsible gaming tools is quick and easy. Just follow the steps below.

  1. Log in to your account Log in to th16 with your username and password.
  2. Go to the Profile Menu Click on your name in the top-right corner of the screen.
  3. Look for the "Responsible Gaming" option Click on the "Responsible Gaming" section within your Account Settings.
  4. Choose the tool that works for you Deposit Limit, Session Time, Cooling-Off, or Self-Exclusion — choose whichever tool you need.
  5. Set your limits and save them Enter your preferred amount or time limit and click the "Save" button. Changes will take effect immediately.
  6. You'll receive a confirmation message A confirmation of the settings change will be sent to your registered email address.

Responsible Gamer Checklist

Keep these points in mind before every gaming session.

  • I've set a budget for today and I won't go beyond it.
  • I am in a calm state of mind — not tired or feeling low.
  • All family and work responsibilities have been taken care of.
  • Gaming is my entertainment, not a source of income.
  • I've decided not to chase losses with further bets.
  • I've set a time limit for today's session.
  • I will not use a credit card or borrowed money.
  • th16's protection tools are active.

Th16's Responsible Gaming Policy

1 Our Commitment

As a responsible gaming platform, th16 puts the safety and well-being of every user above business gain. We believe sustainable success is only possible when users genuinely enjoy a positive experience.

Our responsible gaming programme is built on three core pillars: prevention, detection, and support. We don't just provide tools — we actively monitor unusual gaming patterns on our platform and reach out directly to users when necessary.

Our Core Commitments

  • Providing all users with free access to responsible gaming tools
  • Minors are strictly excluded from the platform
  • Actively intervening when signs of addiction are detected
  • Processing self-exclusion requests without delay
  • No marketing interference with responsible gaming promotion

2 Gaming Addiction & Professional Support

Gambling addiction is a recognised mental health condition that can be treated. th16 always encourages seeking professional support. If you feel gaming is affecting your life negatively, please consider the resources below.

How to seek professional support

  • Consult a mental health professional or psychologist
  • Talk to a trusted family member or friend about what you're going through
  • Consider joining a support group
  • Call the National Mental Health Helpline
  • The th16 support team can connect you with information on local resources

Asking for help takes courage. th16 is here for you every step of the way. Reach out for support: [email protected]

3 Self-Exclusion Process

Self-Exclusion is a decision where you voluntarily request to be removed from th16, either temporarily or permanently. The process is completely confidential and non-judgmental.

Temporary Self-Exclusion

For a temporary break of 30 days to 6 months, you can do this yourself directly from your account settings. During this period, your account will be locked and no promotional emails will be sent.

Permanent Self-Exclusion

For permanent self-exclusion [email protected]to send us an email. Once this request has been processed, it cannot be reversed. Please think carefully before taking this step — and if you're certain it's the right path, we'll support you every step of the way.

4 Responsible Marketing Policy

Th16 never markets in ways that conflict with our responsible gaming values. Our advertisements are never directed at minors, never present gaming as a source of income, and never suggest that gaming is a solution to financial problems.

  • All advertisements are required to display an "18+" label
  • No promotional messages are sent to users who have self-excluded
  • Gaming is never presented as a way out of financial hardship
  • No promises of uncontrolled bonuses or "guaranteed wins"

Frequently Asked Questions

Find answers here to common questions about account verification and platform trustworthiness.

KYC verification at th16 typically requires three types of documents. First, for proof of identity, you'll need to upload a clear photo or scan of your National ID (NID), passport, or driving licence. Second, for proof of address, you'll need a utility bill (electricity or gas), bank statement, or government document that clearly shows your name and current address. Third, for payment verification, you may be asked to prove ownership of the payment method you're using. All documents must be in Bengali or English, clearly legible, and must not be expired. The KYC process is generally completed within 24–48 hours, and you'll be notified by email once approved.

There are several things to look at when assessing th16's trustworthiness. First, th16 publishes a transparent privacy policy and terms & conditions that are easy to access. Second, the platform uses 256-bit SSL encryption to keep your financial information secure. Third, th16 is committed to responsible gaming — a platform that genuinely cares about its users provides tools like self-exclusion and limit-setting. Fourth, customer support is available 24/7 and resolves real issues. Fifth, a full history of all transactions and gaming results is displayed transparently in your account. If you have any doubts, contact us directly About Us Read the page or reach us at [email protected].
Start Gaming Safely

Play responsibly, stay happy

Register on th16 and use our responsible gaming tools to start a safe and enjoyable gaming experience. We are always here for you.

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For players aged 18+ only. Please play responsibly.